Pilot scopingSecurity and data-handling arrangements are assessed for each proposed workload.
Security and data handling
Scope data handling before a pilot.
Before using Retrace with application data, we work through the recording boundary, deployment, access and retention requirements for the proposed pilot.
The questions below are a starting point for that discussion. Specific capabilities and controls must be confirmed for the selected build and environment.
Questions to settle before a pilot
What information could be recorded?
Identify the selected workload, the supported recording boundary and the values that could cross it. Review whether those values may contain personal, confidential or authentication information.
Where would recording and replay run?
Confirm the deployment, storage location, replay environment and any accompanying code or runtime artifacts.
Would data leave your environment?
Identify each proposed transfer, its recipient and purpose, including anything shared for support. Confirm which deployment options the selected build supports.
Who could open a recording?
Name the people and services that need access, including any Retrace support access, and confirm the controls available in the chosen environment.
What protection would apply?
Confirm storage and transfer protection, key custody, and any capture exclusions or masking supported by the selected build.
Would an AI service be involved?
If proposed, establish its interface, accessible data, provider and retention terms before making data available to it.
How long would data be kept?
Choose a retention policy that fits the investigation, and confirm how recordings and any copies shared for support would be deleted.
What diagnostics or telemetry would be sent?
Confirm the selected build's behaviour, destinations and available controls before connecting the workload.
These are scoping questions, not a claim that every requested arrangement is available. Compatibility and data-handling requirements determine whether a pilot is feasible.
Start with the investigation you want to make possible.
Discuss a recent case, the Python workload behind it and the evidence your team needed. From there, assess a bounded pilot and its data-handling requirements.